Return Policy

Last Updated: July 25, 2025

Introduction

This Return & Refund Policy outlines how Yhorisyshop handles claims related to damaged products, manufacturing defects, or incorrect items. Please review the policy carefully before placing an order.

1. General Return Conditions

All purchases made through Yhorisyshop are considered final sale.

We do not accept standard returns or offer product exchanges, except when:

The item arrives damaged or defective, or
The wrong product is delivered.

Any approved claim will be resolved in accordance with the conditions set out in this policy.

2. Claims for Defective, Damaged, or Incorrect Products

We aim to maintain product quality and customer satisfaction. If something is wrong with your order, please follow the claim process below.

Inspection & Reporting Period

Please inspect your order as soon as it is delivered.

Claims involving damage, defects, or incorrect items must be submitted within 7 days of delivery.

Required Information for Claims

To help us review your claim promptly, email:

support@yhorisyshop.com

Please include:

Your Order Number (example: 212SHOP-1218)
The email address used to place the order
A clear description of the problem
Clear photos or video showing the damage, defect, or incorrect item

Claim Review & Resolution

Our support team will review each submitted claim.

Depending on the circumstances and the evidence provided, an approved claim may result in:

A replacement item
A partial refund
A full refund

The resolution will be determined at the company’s discretion after the submitted information has been assessed.

3. Refund Policy

If a full or partial refund is approved, it will be issued to the original payment method used at checkout.

Please allow approximately 7–12 business days for the refund to appear on your account statement. The exact timing may depend on your bank or payment provider.

4. Exchanges & Replacements

Direct product exchanges are not available.

A replacement will only be offered if a claim involving a damaged or defective product has been reviewed and approved under this policy.

5. Unauthorized Returns

Please contact our support team and obtain authorization before sending any merchandise back.

Items returned without prior approval:

Will not qualify for a refund or replacement
May be refused or discarded without notice
Remain outside the company’s responsibility

You must receive approval from our support team before returning any item.

6. Contact Information

For questions about this policy or to submit a claim, contact our customer support team at: