FAQ
Welcome to the Yhorisyshop FAQ. Here you can find answers to common questions about orders, payments, shipping, and after-sales support. If you need further assistance, contact us at support@yhorisyshop.com.
For order-related questions, please include your Order Number (example: 212SHOP-1218) and the email address used during checkout so we can locate your order more efficiently.
Orders & Payment
Q: How can I use a discount or promo code?
To apply a discount code at checkout:
- Add your chosen product(s) to your shopping cart.
- Select “PAY WITH DEBIT/CREDIT CARD” to proceed to checkout. (This option applies to both PayPal and card payments.)
- Find the discount code field:
- Mobile devices: Tap “Show order summary” to reveal the promo code field.
- Desktop devices: The discount code field appears on the right side of the checkout page.
- Enter and apply your code, then complete payment with PayPal or your preferred credit or debit card.
Q: Which payment methods do you accept?
Available payment methods include:
- PayPal
- Visa
- MasterCard
- American Express (AE)
- Diner’s Club
- Most major debit and credit cards
- Apple Pay
- Google Pay
Q: How much does shipping cost?
Our standard worldwide shipping fee is generally USD $5.99. The cost may differ depending on the destination or any active promotion.
The applicable shipping fee will be calculated and displayed at checkout before you complete payment.
Shipping & Delivery
Q: Do you ship internationally?
Yes. Yhorisyshop offers international shipping worldwide.
We work with fulfillment facilities in different regions, and orders are dispatched from the warehouse selected to support delivery to your location.
Q: How long does delivery take?
Estimated delivery typically takes 10–20 business days after your order has been processed and dispatched.
Q: How can I track my order?
After your order ships, you will receive a confirmation email with your tracking number.
You can track your parcel through an international tracking service such as:
Q: Why is my tracking information not updating?
Tracking details may take around 24–48 hours to appear after shipment confirmation.
Updates may also pause temporarily while a parcel moves between sorting facilities or shipping hubs. This can happen during transit.
Q: Why did I receive only part of my order?
Orders with multiple products may be split into separate parcels and shipped from different warehouses.
Each parcel has its own tracking number, which will be provided in a separate email.
Order Changes & Cancellations
Q: Can I change my shipping address, recipient name, or phone number?
Requests to update shipping details are time-sensitive because orders may be processed quickly.
Please email support@yhorisyshop.com as soon as possible and provide:
- Your Order Number (example: 212SHOP-112938)
- The email address used for the order
- The complete, corrected shipping details
We will try to make the change if the order has not entered shipment preparation. Once the parcel has been dispatched, changes are no longer possible.
Q: Can I change an item in my order, such as its size, color, or quantity?
Please submit product-change requests as soon as possible by emailing support@yhorisyshop.com with:
- Your Order Number (example: 212SHOP-112938)
- The email address used for the order
- Details of the requested change
Changes can only be made before the order enters the fulfillment stage.
Q: Can I cancel my order?
Orders can only be canceled before shipment. A handling or processing fee may apply to cancellation requests. Once an order has been shipped, it can no longer be canceled.
After-Delivery Support
Q: What should I do if my package arrives damaged?
We’re sorry for the inconvenience. Please email support@yhorisyshop.com and include:
- Your Order Number (example: 212SHOP-112938)
- Photos or video showing the damage
- A clear photo of the shipping label on the package
Our support team will review the information and assist you.
Q: What if my product has a defect or quality issue?
If you suspect a manufacturing defect or other quality problem, contact support@yhorisyshop.com and provide:
- Your Order Number and the email address used for the order
- A description of the issue
- Photos or video clearly showing the defect
We take product concerns seriously and will work with you toward an appropriate resolution.
Q: What if I received the wrong item or an item is missing?
Please email support@yhorisyshop.com with:
- Your Order Number and the email address used for the order
- A photo of the incorrect item, or
- A list of the missing item(s)
We will look into the issue and provide assistance as soon as possible.
Account & Communication
Q: What should I do if I didn’t receive an order confirmation email?
Check your spam, junk, and promotions folders first.
If the email is still missing, contact support@yhorisyshop.com with the name and email address used at checkout. Our team can resend the confirmation details.
Q: Why haven’t I received my tracking number?
Tracking information is usually sent within 1–2 business days after order processing.
If you have not received it after this period, check your spam folder. If it is still missing, contact our support team for help.